Retail

Get ahead of the technology curve,
bin out-dated IT products

THE PROBLEM

Omni-channel failings

Typically systems are not configured to cross the boundaries between wholesale, bricks and morter, ecommerce and social. Or, if they are, they are clunky and difficult to utilise. The customer relationship is not unified in one system that creates an holistic relationship so that retailers can personalise products and service to the shopper in all channels. Today’s tech-savvy consumer expects retailers to provide the best shopping experience possible.

THE SOLUTION

Agile thinking + Data foundation

Agile thinking is the key to success in the retail sector, you need to use the data in order to figure out what works for your business and your customers. Creating personalised user experiences, customised preferences and appealing to customers whether thats online or instore.

Using our retail package of Dynamics 365 and Dynamics NAV which encompasses every activity in your business from the shop to the head office, from POS terminals through warehouse and merchandising, as well as all operations executed in the back office.

Key Benefits

Enhanced sales processes and their financial reporting – from each store to the head office

Significant reduction of manual operations

Reduced queue time and increased customer satisfaction rate

Management of complex transactions, special offers and coupons and loyalty programs

Enhanced planning and forecasting

Provision of quality service via various communication channels

“We have partnered with PKF Cooper Parry for many years now both with our business accounts and with IT.”

Sarah LeachBirlea
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